affinity photo crashing windows 10

Affinity Photo Crashing Windows 10: Solved

Affinity Photo is a great tool for editing photos, and I love that it can integrate the Nik collection. However, there is a serious problem with it that is frustrating users of Windows 10. It crashes and closes a lot when opening. I personally have Affinity on 2 computers, and this problem only occurs on one of them.

If you look at affinity forums, you'll see them littered with complaints from angry Windows 10 users. The most common “fix” is to update the graphics drivers on your computer. Mine were already up to date. However, I found a solution in my case that has worked so far (touch wood). It's simply to run Affinity Photo in Windows 8 compatibility mode.  There is also a second solution you might want to try.  I've included both here.

Solution #1 – Compatibility Mode

To do that, search for Affinity Photo in your start menu and right click the icon and select Open File Location.

This will open Windows Explorer in the correct folder.

Right Click the Affinity Photo icon and select Properties:

On the Properties dialogue box, click onto the Compatibility tab and select Run this program in compatibility mode for, then choose Windows 8 from the drop down box.

Click on OK to save these settings.

That's it. If your crash was caused by the same reasons as mine, then Affinity Photo should now work in Windows 10 without automatically closing 9 times out of 10 when you try to run it.

Solution #2 – Graphics acceleration

Submitted by Clive Thorp (thanks!) after his conversations with Affinity Support.  I'll post the exact solution given by Affinity support:

If you still have 1.10.x installed, can you please untick hardware Acceleration and try editing an image again to see if you have the same issues. Disabling this option should give you the same performance as 1.8.x. If you continue to have issues with this option unticked, please change the Renderer dropdown from your GPU to WARP – this will force the app to use the software to render your document and not your GPU. This option can determine if the issue is app or GPU driver related.

We're aware of a few users with similar issues but it's normally resolved by updating the GPU drivers or unticking the Hardware Acceleration option.

 

If these solutions did solve your problem, please leave a message in the comments below. If you found an alternative method to fix this, then also please let me know in the comments.

 

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